Latest News
Our Work
A Complex Platform Migration Made Simple
Amy is Head of Customer Success at Outrank, responsible for overseeing the client experience across the business. She leads the customer success function, ensuring clients are supported, progressing, and getting consistent value from their investment.
Working closely with sales, delivery, and leadership, Amy plays a key role in how Outrank retains and grows its customer base.
Amy brings strong experience in client management and team leadership, having worked closely with businesses of all sizes to support their growth through digital marketing. She understands what clients need at different stages of their journey and how to keep them engaged over the long term.
Her approach is built around consistency, communication, and making sure clients feel confident in both the service and the results they’re receiving.
Amy holds a BA (Hons) in Business Studies with Marketing from Teesside University and received The Bains, Fill & Page Marketing Prize, awarded by Oxford University Press. Her academic foundation combines with over a decade of practical experience across B2B and B2C sectors.
Amy leads a structured customer success function, with clear processes for onboarding, communication, and ongoing account management. She ensures there is visibility across the client base, helping the business stay ahead of potential issues and maintain strong retention.
She works within a defined framework that aligns closely with both sales and delivery, ensuring a joined-up customer journey from first contact through to long-term growth.
Day to day, Amy oversees the customer success team supporting performance, maintaining standards, and ensuring consistency across how clients are managed. She’s closely involved in shaping how the team operates, from onboarding new clients through to ongoing communication and support.
She acts as the bridge between departments, making sure expectations are aligned and that clients receive a seamless experience. Her focus is on building a system that works at scale one that keeps clients engaged, informed, and moving forward.
Her role is central to protecting retention and supporting long-term customer value across the business.
Brings a calm, organised approach with a strong focus on people.
Committed to delivering the right outcomes for both clients and the team.
Approachable, dependable and trusted across the business.
Creates a positive experience internally and externally.
Supports the team, resolves challenges and keeps everything aligned.
Provides a steady, consistent presence across the customer journey.
Contributes to strong client retention and long-term relationships.
Helps shape a customer success function that ensures clients feel supported at every stage.