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Hannah is Project Coordinator at Outrank, working as a full-time member of the development team. In her role, Hannah helps support the smooth running of development projects from onboarding through to completion. She works closely with department leads to help manage project timelines, client communication and internal coordination, making sure work moves forward in a clear, organised and efficient way.
Having already supported the development team with project onboardings, Hannah now takes a more prominent role across the full project journey. Her focus is on helping clients feel informed, supported and confident throughout the process, while also ensuring the right people and resources are aligned internally.
Hannah also plays an important role in supporting ad hoc development work and client support requests. Acting as a key point of triage, she helps ensure support queries are directed to the right team members, communication remains clear and client expectations are managed properly.
Hannah has built her experience through client-facing roles, developing a strong understanding of how important clear communication and reliable support are throughout the customer journey.
Her background in customer success has given her valuable insight into client expectations, relationship management and the importance of keeping people informed at every stage. This experience now supports her work within the development team, where she helps coordinate projects, manage communication and support the delivery of website and development work.
Hannah is highly organised, approachable and proactive, which allows her to identify priorities, support internal teams and help keep projects moving in the right direction. Her ability to communicate clearly with both clients and colleagues makes her a valuable part of the development department.
Hannah works within Outrank’s development team, supporting project coordination, client communication and internal processes across website projects, ad hoc development work and support requests.
Her role involves helping to manage project onboardings, support department leads, triage incoming requests and ensure the correct resources are allocated where needed.
By bringing structure, consistency and care to the development process, Hannah helps improve the way projects are delivered and how clients are supported throughout their journey with Outrank.
Outside of work, Hannah enjoys spending time reading, listening to music and making the most of her downtime. She brings energy, positivity and a genuine care for people into everything she does.
Her approachable nature and consistent mindset make her a key part of both the client experience and the culture at Outrank.
Hannah is organised, reliable and proactive in the way she supports projects and people.
She communicates clearly with clients and internal teams, helping to keep projects on track and expectations aligned.
Her customer success experience gives her a strong understanding of client needs, which supports her role in development project coordination.
She helps make the development process smoother, more structured and easier for clients to understand.
Hannah plays an important role in supporting the development team, strengthening communication and helping Outrank deliver a better experience from project onboarding through to completion.