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Hannah is Customer Success Manager at Outrank, responsible for overseeing the client journey post-sale and ensuring customers achieve consistent value from their investment. She plays a central role in supporting retention, strengthening relationships and driving long-term account growth.
Her focus sits across client experience, performance and engagement. She ensures clients remain aligned with strategy, supported throughout delivery and confident in the results being achieved. By maintaining clear communication and proactive support, Hannah helps turn initial client acquisition into long-term success.
With a strong balance of relationship management and commercial awareness, she supports Outrank’s ability to retain and grow its client base in a structured and scalable way.
Hannah has built her experience working closely with clients, developing a strong understanding of how to support businesses through their digital growth journey. She is skilled in building trust, maintaining relationships and ensuring clients feel confident in both strategy and delivery.
Her proactive approach allows her to identify potential challenges early, keeping clients on track and aligned with their goals. This contributes to stronger retention, improved client satisfaction and increased long-term account value.
Hannah plays a key role in ensuring the client experience remains consistent as the business scales, supporting a structured and repeatable approach to customer success.
Hannah operates within a structured customer success framework, managing client communication, tracking progress, and ensuring consistency across the customer journey.
She works closely with both sales and delivery teams, helping to align expectations, maintain visibility, and ensure clients are supported at every stage. Her role contributes to a scalable and repeatable approach to client management across the business.
Outside of work, Hannah enjoys spending time reading, listening to music and making the most of her downtime. She brings energy, positivity and a genuine care for people into everything she does.
Her approachable nature and consistent mindset make her a key part of both the client experience and the culture at Outrank.
Builds strong client relationships that support retention.
Focused on long-term value and account growth.
Maintains consistency across the client journey.
Proactive, detail-focused and highly reliable.
Plays a key role in supporting scalable customer success.