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Gemma is part of the Customer Service team at Outrank, supporting clients and helping keep day-to-day communication running smoothly. She plays an important role in ensuring enquiries are handled quickly, clearly and with care, helping clients feel supported from their first point of contact.
Her role sits at the front line of the client experience. By responding to calls, emails and day-to-day requests, Gemma helps maintain strong communication between clients and the wider team.
Gemma contributes to Outrank’s customer experience by keeping communication clear, friendly and efficient.
Gemma supports Outrank’s client-facing teams by helping manage communication across calls, emails and general enquiries. Her role ensures clients can get the support they need quickly and feel directed to the right place.
She brings a friendly and organised approach to customer service, helping create a positive first impression for clients and supporting the wider team with day-to-day communication.
Her work helps ensure the customer journey remains smooth, consistent and professional.
Gemma’s experience is built through hands-on customer service and day-to-day client support. Her practical approach helps ensure communication remains clear, timely and helpful across the business.
Outside of work, Gemma is a busy mum to three young boys, spending much of her time taking them to after-school activities and sports clubs.
When she gets time to herself, she enjoys catching up with friends, letting her hair down and making the most of a few drinks and good company.
Friendly, approachable and helpful with clients.
Supports clear communication across the business.
Keeps day-to-day enquiries moving smoothly.
Brings a positive, can-do attitude to the team.
Helps create a strong first impression for clients.